Refund policy

Made to Measure Bridal

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard.

We highly recommend you try your dress on as soon as you receive it. If for any reason there is a manufacturing fault, postage will be covered by Elizabeth Grace Couture, however if you have lost or gained weight, postage and alteration costs will be on charged to the customer. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to Elizabeth Grace Couture must be returned in the original packaging.

Ready-to-Wear

You may exchange your Elizabeth Grace Couture garment as long as it adheres to the following. Exchanges are accepted within 7 days of you receiving your garment. You must contact our Customer Service team (elizabethgracecouture@gmail.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Singapore or 21 days if located overseas.

Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring.

All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.

In the event of a manufacturing fault, return postage will be paid by Elizabeth Grace Couture. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.